Customer messaging and support platform combining live chat, inbox, help desk, and AI-assisted support workflows.

Crisp is a customer-support and messaging product for businesses that need live chat, shared inbox, knowledge-base, and support automation features in one platform. It is relevant for Antimaga because it competes directly in a category often dominated by US customer-support software while presenting itself as built from France and made in Europe. The product is mature, productized, and broadly understandable for catalog users.

Crisp

Open-source helpdesk and customer support platform with ticketing, integrations, automation, and a commercial cloud offer.

Zammad is a productized open-source helpdesk platform for customer support, internal service desks, and multi-channel ticket workflows. It combines an open codebase with a commercial company providing hosted services, training, and support, so it is more than an uncommercial project. Zammad is a credible European alternative to Zendesk for organizations that want transparency and deployment control. Official company and legal pages identify Zammad GmbH in Berlin and the Zammad Stiftung as the open-source project steward.

Customer Support

Crisp

Zammad