Lime Connect
US alternative: IntercomLime Connect is a customer communication platform combining website chat, messaging channels, automation, and a shared agent inbox.
Overview
Lime Connect, formerly Userlike, brings website chat, WhatsApp and other messaging channels into a shared workspace for customer service, sales, and marketing teams. The platform provides conversation routing, a shared Message Center, automation, integrations, analytics, and AI-assisted customer communication. It is operated from Germany and stores communication data on European infrastructure. The product is sold as a business SaaS with trial and subscription plans.
Why it is listed
Replaces
Intercom
European signal
Reviewed as strongly European-aligned
Privacy and hosting notes
The current Lime Connect privacy policy identifies Lime Connect (Userlike) GmbH in Cologne, Germany; product materials state that communication data is processed and stored in Europe, specifically Germany.
Funding and ownership
Lime Technologies acquired Userlike in 2021; the product's current funding history is therefore an acquisition-backed operating business rather than a separately disclosed current funding total.