Zammad
US alternative: ZendeskOpen-source helpdesk and customer support platform with ticketing, integrations, automation, and a commercial cloud offer.
Fully European
Overview
Zammad is an open-source helpdesk platform for customer support, internal service desks, and multi-channel ticket workflows. It combines an open codebase with hosted services, training, and support.
Why it is listed
Replaces
Zendesk
European signal
Reviewed as strongly European-aligned
Privacy and hosting notes
Zammad publishes a German legal notice and privacy documentation; hosted offerings are operated by the identified European GmbH.
Funding and ownership
unknown